Citi, a prominent banking partner for organizations with international requirements, has established a strategic, multi-year collaboration with Google Cloud to upgrade its technological framework and enhance employee and client experiences through cloud-based solutions. As part of this partnership, Citi will shift numerous essential workloads and applications to Google Cloud’s secure and scalable framework. This modernization initiative is designed to allow Citi to provide superior digital products, optimize employee workflows, and enhance high-performance computing and analytics functions.
An essential aspect of this collaboration involves utilizing Google Cloud’s Vertex AI platform to incorporate generative AI throughout Citi’s operations. By leveraging Vertex AI, Citi will improve efforts in developer tools, document processing, and digital solutions that support customer service teams, thereby enhancing service delivery and operational productivity.
“At Citi, we are dedicated to upgrading our infrastructure to ensure that we remain agile and responsive to our clients’ demands,” stated Tim Ryan, Citi’s technology and business enablement leader. “Utilizing the capabilities of Google Cloud opens new avenues for quicker, more efficient applications and equips our team with the tools needed to provide exceptional service to clients.”
The advanced security infrastructure of Google Cloud is vital to this transformation, enabling financial institutions like Citi to implement digital solutions while adhering to strict regulatory, policy, and business standards. “Our collaboration with Citi to modernize its technological infrastructure illustrates Google Cloud’s dedication to assisting the financial services sector in harnessing cloud and AI technology,” remarked Thomas Kurian, CEO of Google Cloud. “Together, we aspire to deliver significant advantages to Citi’s clients and employees by merging Citi’s banking expertise with Google Cloud’s capabilities in cloud and AI.”
Google Cloud’s platform also features a comprehensive, multi-layered security framework, encompassing data encryption at rest, in transit, and in use with Confidential Computing, along with essential industry compliance certifications such as PCI DSS, ISO 27001, and SOC 2. This strategy highlights the focus on secure and resilient digital transformation for Citi and its clientele.
